Technical support

Position: 1 

Education: Bachelor s Degree in Engineering or equivalent.

 Primary Skills RequiredThe Technical Support team at Cowbell is accountable for providing technical expertise and product knowledge to support internal users and API partners of the Cowbell Platform

Note –Selected candidates will have to work from the office.


  • Triage & troubleshoot user-reported issues to find the optimal path for resolution.
  • Flexible with the capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization
  • Be part of Pagerduty rotation to triage, investigate, prioritize, and fix bugs in mission-critical application
  • Develop processes & implement tooling or proactive monitoring & diagnosis by working with site reliability engineering.
  • Get proficient in setting alerts based on metrics and following through by investigating logs and identifying fixes or escalating to appropriate service owners for resolution where necessary.
  • Identify patterns and batch together similar/ related issues to identify optimal resolution.
  • Work alongside other teams to build and maintain Level 2, & Level 3 Knowledge bases, Status pages, incident notes, and other inward and outward-facing platform resources.
  • Strong collaboration, communication, and interaction with all stakeholders for support-related topics, including platform users, engineering, QA, and product teams.

 Requirement skills :

  • Demonstrated experience with software application debugging and troubleshooting
  • Familiarity with technical support processes and escalation management
  • Experience with Micro Services and RESTful web services
  • Experience with ELK and RDS/Postgres.
  • Experience with continuous software deployment in containerized microservices running on public cloud infrastructure.
  • Bring initiative & hunger to learn and grow; you are not afraid to learn new things daily.
  • Interpersonal skills, including the ability to speak and write clearly and professionally
  • Responsible, reliable, confident, committed, empathetic, genuine, and helpful working style
  • Self-motivated, self-directed, adaptable, and multi-tasking mindset
  • You have an ownership mindset: you are comfortable with both responsibility and accountability

Location & commitments

  • Office Location: Kothrud, Pune, 411029.
  • Permanent Full-time
  • Week offs: Sunday, 2nd and 4th Saturday

Contact us to apply

In 2020, an uncertain economy will be a big challenge for Consumer Goods. This industry has been growing at a very fast pace till now. With this uncertainty, companies will look at more effective ways of increasing their top line revenue.

Consumer goods industry will need to provide more effective Direct-to-Consumer Marketing, Location-Based Deals, Machine Vision and IoT Consumer goods industry will need to provide more effective Direct-to-Consumer Marketing, Location-Based Deals, Machine Vision and IoT Retail services. Digital services and Cloud technology are well placed to accelerate speed to market in these areas.


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